Before you return our product, please do understand slight irregularities are inherent to the process of creating traditional handwoven piece. Instead of taking away from the beauty of the product, they enhance its uniqueness and charm. The irregularities attest to the fact that it is a genuine, handcrafted product and a result of hard work of artisans working day and night for days to create a piece. We do permit returns and exchange as long as the product(s) are unused, unwashed, defective/ damaged, and are returned in saleable condition with all original packaging, tags and invoices. Once a tag is removed, you are no longer eligible for return/exchange. You are required to inform us within 24 hours of receiving the package at email@example.com with your order number and the item(s) you wish to return/exchange, else the product will be considered sold and no further requests will be entertained. A refund will be issued to your original mode of payment. For Cash on Delivery orders (COD), returns are allowed only in case of delivery of defective product(s). You need to click the picture of the damaged part of the product and email to us within 24 hours of receiving delivery at firstname.lastname@example.org along with the order number. For exchange, you are required to select another product of similar value, since the product is exclusive, we might not have multiple quantities at a given time.
For orders delivered outside India, returns are allowed only in case of delivery of defective product(s). You need to click the picture of the damaged part of the product and email to us within 24 hours of receiving delivery at email@example.com along with the order number.
We unfortunately do not have an exchange policy or Cash on Delivery (COD) option for international customers.