SYS is committed to deliver your order accurately in good condition and always on time. We believe in express shipping and most of your order is shipped within 24 hours once the order payment is realised, except on weekend or on public holidays or reasons due to unforeseen/unavoidable circumstances. We deliver to all the locations across the globe through our shipping partner. Our shipping partner shall be responsible for delivering your order in your location and the user shall have to abide by terms and conditions of the shipping partner while we prioritize delivery of our customer orders and ensure that the order reaches on time in perfect condition. SYS shall not be held responsible for any delay/loss of the order due to unavoidable circumstances.
Our shipping partner’s policy, three attempts will be made to deliver the order at the specific location provided by the customer (location specific). In case the customer is not reachable or does not accept delivery of products in these attempts, SYS shall not be responsible for any loss caused herein.
In case an order is lost/damaged in transit, SYS liability shall be limited to the price of the product.
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders as soon as the product is ready. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are unable to redirect orders once items have been dispatched.
Sometimes, delivery may take longer due to reasons beyond our control like bad weather, political disruptions or any other unforeseen circumstances
In such cases, we/ delivery partners shall proactively reach out to you. Please check your emails regularly for such updates.
Domestic and International Shipping
Shipping within India is complimentary, to maintain the service level and provide your product on time. All orders are shipped by delivery partners between 9am - 6pm, Monday to Saturday. It takes maximum of 7 working days for delivering within India.
For deliveries outside India, delivery charges shall be applicable and the same shall reflect during check out.
Any custom charges or local taxes has to be borne by the customer (I/E code and all such taxes would be the sole responsibility of the customer (buyer/purchaser).
For all international orders, they shall be delivered within 8-10 working days. Unless otherwise specifically mentioned in the product details.
Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. In case of modifications, kindly drop us a mail at firstname.lastname@example.org within 2 hours, of placing order any modification of address thereafter may not be considered
If you find any defect in our product, do contact us immediately by mailing us at email@example.com with your Product code, order ID and send us a picture of the defect. Any dispute regarding the quality of the product shall not be entertained after 24 hours of the receipt of product. Please do not remove the tag of the product, once the tag is removed the order shall not eligible for refund.
Once we have received the returned products a quality check would be done by our team.
The amount refunded to you would be only for the products and the actual shipping charges would be required to be borne by the customer.
The Final Discretion regarding the validity of the dispute shall be of the management of SYS. We may refund your amount of the product considering the circumstances and authenticity of the complaint.
We unfortunately do not have an exchange policy for international customers.
Taxes and Duties
All our product listed on the website are inclusive of local taxes and for International customers the local taxes/duties shall be the responsibility of the customer.These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Gurgaon, Haryana.